LIFETIME EXCHANGE GUARANTEE – Handmade Rugs & Kilims

Zandi Rugs offers and unprecedented and unparalleled service to its customers – a lifetime exchange guarantee on all handmade Persian Rugs, Oriental Rugs, or Kilims. Purchase with the peace of mind that your investment is secure and will last a lifetime!

Over time, the subtleties of any Rug or Kilim begin to change as they are used. If you are not 100% satisfied with your purchase, please send it back to our Zandi Rugs warehouse for a 100% Hassle Free Exchange, less any incurred administrative fees. We do not accept merchandise that has been damaged, stained, or soiled. We carefully inspect each exchange item upon arrival to ensure its integrity.

Before returning your purchase you must first do one of the following:

Call us at 1-818-865-9029
Fax us at 1-818-865-9046
Email us at info@zandirugs.com

HASSLE FREE EXCHANGE at equal or less value

If you should decide to Exchange your handmade rug or kilim, contact our Customer Service Department at service@zandirugs.com. We offer an Exchange return policy with UPS or FedEx pick up, insured, and delivered back to us. Shipping costs on all returns are the responsibility of the customer. Administrative fees apply on all Clearance & Exchange items.