Zandi Rugs respects our customer’s privacy and does not share or sell your contact information with any third party company. We also utilize one of the best Internet SSL, GEO, to offer you peace of mind with encrypted security during your shopping experience at www.ZandiRugs.com. Below are a list of points we cover under our Privacy Policy Agreement to give you peace of mind that you are dealing with a reputable company with long standing history and integrity:
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100% SECURE SHOPPING: For your comfort and convenience zandirugs.com accepts a wide variety of secure payment methods, both online and off-line. We accept Visa, MasterCard as well as International Money Orders in U.S. and CDN Dollars, and corporate and personal checks. All information transmitted is first encrypted using a 128-bit SSL – the industry standard with the highest level of encryption possible, making online shopping safe at www.ZandiRugs.com. All communications between your web browser and our sites server is encrypted and always private and secure.
PRICE MATCH GUARANTEE: Zandi Rugs offers a Price Match Guarantee - If you find a rug of kilim of similar quality on the internet for a lower price, simply send us a link or a copy of a competitor's advertisement for product and we will beat that price by 20%.
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METHODS OF PAYMENT: We offer our customers several methods of paying for their purchase. These include the use of personal checks, money order, cashier's check, or credit cards. If you pay with a personal check, we will hold the product until the check is cleared in the Zandi Rugs account. Depending on the origin of the check, this may take up to five (5) business days from the time the deposit has been made. If the customer pays using a cashier’s check or an International money order, then the merchandise will be shipped out within 48 hours.
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SHIPPING: We pay for the shipping costs of all rugs and kilims purchased for delivery within North America. Any other destinations, the customer pays for all shipping costs. All expenses for customs, duties, and handling are to be paid by the customer. All merchandise is shipped as soon as payment is received and has cleared through Zandi Rugs bank account. As a courtesy, we will always notify our clients upon the date on which the merchandise is shipped and the expected arrival date. Also, once the merchandise has been shipped, an email will be sent with the tracking number. We use UPS and FedEx to facilitate product tracking and insurability (which is recommended). Free shipping only applies to purchases greater than $300 USD.
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12-MONTH RETURN AND MONEY BACK GUARANTEE: Our guarantee gives you peace of mind to enjoy your newly purchased Area Rug or Kilim in your home or office for up to 12 months. If you are not 100% satisfied with your Rug or Kilim, contact us and we’ll arrange for a return for a 100% no hassle refund. Sale and clearance items do not apply. If you decide that the rug does not suit your decor or the color does not compliment your room, please return the rug within 12 months and you will receive a refund, less Administrative fees*.
Products kept longer than 12 months will be subject to wear and tear, and any returns will be subject to additional Administrative fees. The additional fees are reserved only if your returned product has noticeable damage rendering it "used", and only giving Zandi Rugs the sole option of selling the rug as "pre-owned". We do not accept merchandise that has been damaged or soiled. The customer is responsible for all shipping costs back to Zandi Rugs. The goods will be shipped back by UPS or FedEx for a small fee. Before returning your purchase send an email to returns@zandirugs.com, or call us at 1-818-865-9029, or fax us at 1-818-865-9046. Be sure to include a copy of the receipt for prompt processing. Please note that we inspect the Rug or Kilim upon arrival and items that have been soiled or damaged may be refused or cause you to incur additional charges.
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LIFETIME EXCHANGE GUARANTEE: We are so confident of the quality and style of all our Persian Rugs, Oriental Rugs, Kilims, and Tapestries that we can confidently offer our Lifetime Exchange Guarantee. This offers our customers piece of mind to enjoy the Rug or Kilim in your home or office. We do not accept merchandise that has been damaged or soiled. Contact our exchange department at exchange@zandirugs.com to schedule a pick-up. Customers must have a copy of their original invoice and receipt to qualify; fax a copy to us at 1-818-865-9046. Applies only to handmade items. Please note that we inspect the Rug or Kilim upon arrival and items that have been soiled or damaged may be refused or cause you to incur additional charges
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HASSLE-FREE RETURN: If you should decide to return the Rug or Kilim, please contact our Customer Service Department at service@ZandiRugs.com. We offer a Hassle-Free Return service, including UPS or FedEx service to retrieve to product and insure the item. Shipping costs on all returns are the responsibility of the customer.
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RETURN POLICY: Customer Satisfaction is our primary goal and we stand behind our products. Your satisfaction is completely guaranteed. If you are not fully satisfied with your handmade rug or kilim, contact us within 12 months of the date of purchase with a copy of your receipt, and we will exchange it. Shipping costs on all returns going back to the Zandi Rugs warehouse is the responsibility of the customer.
Please call or email us with the tracking number so that we can track the package and issue your credit immediately when your return arrives. Return items must be packed appropriately and securely, and will be inspected upon arrival. Include a copy of your receipt, and return code (provided by Zandi Rugs) along with your product.
Please note that we inspect the rug or kilim upon arrival and items that have been soiled or damaged may be refused or cause you to incur additional fees. We will not accept rugs that have been visibly damaged or soiled. No refunds will be given after 12 months. Clearance, sale, pre-owned, and items designated “as is” will be subject to additional fees.
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DAMAGE FROM SHIPMENT: Zandi Rugs encourages all customers to pay for the optional delivery insurance provided by UPS, FedEx, or other transportation carrier. Any shipment visibly damaged should be opened in the presence of delivery personnel to ensure product integrity. If the product damaged due to shipping, report it immediately to the delivery carrier and Zandi Rugs. We encourage you to document the issue to expedite the processing of any claim. These issues must be documented in writing and sent to Zandi Rugs the same day of delivery.
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SALES TAX: There is no sales tax charged on merchandise shipped to countries other than USA.
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CHILD LABOR: Zandi Rugs in no way supports the practices of child or bonded labor. Since we are the manufacturer and wholesaler, we can attest to absolutely NO CHILD LABOR in our company. We value the rights and quality of life of our workers, and promote a safe and healthy work environment for our workers.
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STAIN PROTECTION: Stain protector helps protect your rug in the event of an accident and it's a bonus when it is free. All of the rugs purchased at zandirugs.com, regardless of price or size, come with stain treatment applied. Stain protection – odorless and invisible - adds an additional layer of protection against unforeseen accidents.
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LOWEST PRICE GUARANTEED: Zandi Rugs guarantees the lowest price on handmade Rugs and Kilims. In the event you find a lower price for a rug or kilim of similar quality, we will beat that price by 20%. Just send us the link to a competing website or bring in their advertisement. Standard FedEx& UPS ground shipping will apply to price match orders.
* Administrative Fees include shipping costs, packaging, handling, affiliate / broker / agent / dealer / distributor commission, custom brokers, banks and credit cards commissions. Since these are costs originally paid by Zandi International, the above will be deducted from your refund. If you have any questions on the amount of Administrative fees that will be deducted, please call us or send an email. Rugs purchased within the USA are not subject to Administrative Fees.
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